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Employers

Technical Support Agent - Japanese, Polish German, Czech, Slovak, French, Italians, Croatian and Dutch, Athens

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Location:

Athens, Greece 

Job Category:

Customer Service

Salary:

€908.00 - €1,080.00 per month

EU work permit required:

Yes
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Job Views:

157

Posted:

02.03.2020

Expiry Date:

16.04.2020
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Job Description:

Who we are?

CBT is a specialist recruitment consultancy with a global network of recruitment partners across Europa, Americas, Africa, Australia and Asia. We provide permanent recruitment solutions for the Engineering, ICT, Medical and Contact Centre sectors.

By facilitating talents mobility worldwide and keeping the recruitment process short and simple, we save costs to our business partners (companies, talents and recruitment partners), help our talents to boost their careers and help our clients to boost their productivity.

Job Responsibilities

 To receive inbound calls, emails and chats from Apple Online Store existing consumers requiring product support in Japanese, Polish, German, Czech, Slovak, French, Italians, Croatian and Dutch and one more EU language.

 To provide superior product support to end-users.

 To maintain, analyze, troubleshoot, and attempt repair of all Apple Online Store products.

 To investigate errors and problems; perform root cause analysis in effort to provide permanent resolutions.

 To ensure that call returns to clients are completed in a timely fashion (per commitments) and consumer issues are resolved.

 To follow-up with consumers within a 24-hour period in regards to the initial phone call when applicable, if only to touch base and let consumer know inquiry is still being researched/resolved.

 To communicate clearly and effectively with consumers.

 Effectively and efficiently to manage length of calls ensuring minimum consumer inconvenience.

 

 

Job Requirements:

Required Skills/Experience

Technical accreditations and specializations: with experience at least 3 months in similar position (technical support & customer service)

Minimum years of experience:

Languages and language level: Native Polish, German, Czech, Slovak, French, Italians, Croatian and Dutch; Fluent in English + bilingual proficiency in one more European language

 

Other Requirements

 Graduates of High School (preferable: College, University)

 Fluent English (Proficiency level) + bilingual proficiency in one more European language

 Good Knowledge of PC (hardware, software, internet)

 APPLE PRODUCTS it’s a plus;

 Excellent communication skills

 Strong team spirit

 Passionate about customer services

 The training is going to be in English, 8 hours daily, will last for about 3 weeks and will begin asap.

 

Responsibilities

 Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry.

 Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible, recognizing more complex problems and escalating accordingly

 Provides basic to moderately complex support to all customers on the client’s products, systems, peripherals and software,

in some cases, using communication skills to direct customers to third parties or other locations for further support.

 Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems.

 Tracks and follows cases to ensure that they closed in an efficient and timely manner.

 Provides and maintain strong, professional relationship with all of the client’s customers and show empathy for our customers at all times.

 Follows Contact Centre procedures and ensure availability to take calls, adopting the call handling procedure and code

guidelines.

 Provides feedback on a daily basis to the Team and ACMs on new/emerging issues that have identified and work to proactively highlight areas that need to be improved.

 Be positive and proactive and have a desire for positive improvement in quality.

 Takes on board feedback and adapt skills accordingly.

 Other duties as assigned.

 

 

Salary Benefits:

Job Type Contract:

Fixed term contract 12 months

Working hours is 8 hours per day/5days per week

Working hours based on client’s needs, mainly Monday – Friday: 24/7

 

Other Benefits:

Travel Expenses: Paid by our client;

Accommodation: Our client offer the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations.

Please submit an Application Letter indicating your Native language and updated CV to minerva.bernardo@cbtalents.com

Employment Type:

Full time
Company Info
Cross Boarder Talents
Tagus Park, Núcleo Central 100, Escritórios 293, 294 e 295. 2740-122 Oeiras - Portugal
Lisbon, Lisboa, Portugal
Phone: +351 215 836 491
Web Site: cbtalents.com
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