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Employers

Italians Customer Service Staff - Greece, Athens

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Location:

Athens, Greece 

Job Category:

Customer Service
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EU work permit required:

Yes
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Job Reference:

112019 G

Job Views:

38

Posted:

14.01.2020

Expiry Date:

28.02.2020
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Job Description:

 

Scope
Respond to Customer requests through multiple communication channels. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Perform data entry and use software programs.

Key Responsibilities
• Strive towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry
• Provide and maintain strong, professional relationship with all customers and show empathy at all times
• Follow escalation policies and procedures
• Log calls/cases from customers into the customer relationship database
• Track and follow cases to ensure that they closed in an efficient and timely manner
• Follow Contact Centre procedures and ensure availability to take calls and e-mails, adopting the call handling procedure and AUX code guidelines
• Work effectively as part of a team, developing effective and supportive relationships with colleagues and management
• Provide feedback to his/her superior on new/emerging issues that have been identified and work to proactively highlight areas that need to be improved
• Be positive and proactive and have a desire for applying continuous improvement processes
• Take on board feedback and adapt skills accordingly
• Follow and apply Regulation regarding Personal & Performance Data Confidentiality and Security
• Attend recurrent trainings published by the Client/Company on a regular basis
• Other duties as assigned

 

Job Requirements:

​Knowledge - Qualifications
• High School diploma or equivalent
• Proficient knowledge of English and language supported
Experience
Previous call center or related experience is desirable
Office of Human Resources 20/12/2018 2


Technical Skills
• Ability to use the desktop computer system
• Ability to use Internet applications
• Usage of MS Office
Technical Skills
• Use of production tools
• Use of Phone/Mail System
• Client’s Logging System
• CCMS

Soft Skills
• Language
-Fluency in English and the language of support
• Excellent written and verbal communication
-Ability to communicate correctly and clearly
• Comprehension
-Ability to clearly understand a problem statement
• Good Problem Solving
- Ability to approach problems logically
• Customer Service
-Ability to effectively manage customer calls
• Typing
- Speed: 25 wpm
- Accuracy: 85%

Soft Skills
• Communication
Product Specific Knowledge Product Specific Knowledge All Client Products

Salary Benefits:

No Visa Support is provided,  Local and Abroad candidates.
Salary is at 1.100€ (gross) and productivity bonus confirmed by the department.
Working Schedule is 9.00-00.00 (8 hours per day ),
Monday to Sunday (5 days per week).
On Sundays, as per Greek Labor low, it is calculated as the 75% of the average salary wage.


Relocation package:
Our client book and pay the flight tickets,
Accommodation offered the first 15 days in Hotel, during this time will have a company looking for accommodation according to your expectations.
The company also offers Greek lessons, free Real Estate Agency fee & other Benefits.
 

Employment Type:

Full time
Company Info
Cross Boarder Talents
Tagus Park, Núcleo Central 100, Escritórios 293, 294 e 295. 2740-122 Oeiras - Portugal
Lisbon, Lisboa, Portugal
Phone: +351 215 836 491
Web Site: cbtalents.com
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Company Profile


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