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If you speak French and you are interested in working in a cross-cultural environment, this might be the perfect opportunity for you.

Cross Border Talents is looking for native/fluent French speaking candidates for a Supervisor position at a multinational Contact Centre located in Athens, Greece.

As a supervisor you will be expected to overseeing the day to day performance of the CSS team, to coach associates and support the department to maintain the quality and efficiency in the Client Service Centre, by monitoring CSS’s transaction, and evaluating the team based on performance reports.

Your main responsabilities will be to :

• Assist associates with customer situations by offering guidance and solutions on a daily basis

• Monitor at least 1 transaction in cube per associate on a monthly basis to complete the call monitoring system and re-monitors all failed transaction monitoring done by the quality assurance analysts

• Coach associates according to feedback delivered by the quality assurance analysts

• Meet with team on a monthly basis to evaluate the monthly results and discuss future goals

• Meet with ACM on a daily basis to plan, strategize, and review department performance

The conditions are according to the following requirements :

• Native/fluency in French required
• Proficiency in English required
• Strong decision making and critical thinking skills with sound judgment skills
• Competent in dealing with customer reports at a High quality level
• Experience in people management and/or people development is preferred
• At least one year of working experience in a similar position

Type of Contract
Fixed term contract – 8 hours per day/ 5 days per week
Working hours based on client’s needs, mainly Monday – Sunday 9:00-22:00

Salary : 1200 € per month gross salary + production bonus

Other Benefits
• Travel expenses paid by our clients
• Accommodation: Our client offers the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations
• The company also offers Greek lessons, free Real Estate Agency fee & other benefits

If you are interested in this offer or if you know anyone interested in this offer, please refer us.