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Employers

French Speaking Supervisor | Call Centre, Athens

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Location:

Athens, Greece 

Job Category:

Customer Service, Information Technology

Salary:

€1,200.00 - €1,500.00 per month

EU work permit required:

Yes
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Job Views:

684

Posted:

11.01.2016
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Job Description:

We are now hiring a French speaking Supervisor, for full time employment, to relocate to Athens, Greece.

Full training is provided: 3 weeks (Mon – Fri, 9 am – 5 pm)
Working hours: Monday – Sunday, 9 am to 10 pm
Start Date: ASAP

Role Responsibilities:

  • Assists associates with customer situations by offering guidance and solutions on a daily basis
  • Monitors at least 1 transaction in cube per associate on a monthly basis to complete the call monitoring system and re-monitors all failed transaction monitoring done by the QA Analysts
  • Coaches associates according to feedback delivered by the QA Analysts
  • Meets with team on a monthly basis to evaluate the monthly results and discuss future goals
  • Meets with ACM on a daily basis to plan, strategize, and review department performance
  • Handles transactions when there are staff shortages or an overwhelming abundance of transactions and demonstrates best practices to CSSs
  • Analyses operational trends and supports the team members to improve their performance
  • Manages the team, adherence to schedule
  • Gathers feedback from the CSSs in regards to new/emerging issues and to proceeds to the necessary escalation to the Client
  • Suggests and informs the Management team on any matters related to improving revenue generation & customer satisfaction in regards to transaction handling and call center processes
  • Participates in Daily Supervisor Meetings leading by the ACM
  • Participates in process meetings (ATAC and PSP)
  • Attends the ELP session delivered by the ACM
  • Completes the SGTs plan
  • Evaluates CSSs and follows structured action plans for CSSs’ development
  • Other duties as assigned

Job Requirements:

Prerequisites

  • Graduates of High School (preferable: College, University)
  • Native standard or fluent French speaker
  • Fluent English (Proficiency level)
  • Previous experience as supervisor in a CC
  • Excellent communication skills
  • Strong team spirit
  • Passion about customer services

Salary Benefits:

Salary: 1.200€ per month, plus Production bonus (0 -300 €)

Our client offers the following relocation package:

  • Booking and payment of your flight tickets and a transfer taxi from the airport to the hotel;
  • Up to two weeks accommodation in a hotel close to the premises provided by the company;
  • The company will help you in order to find an apartment to stay, either alone or to share with a colleague (free Real Estate Agency fee);
  • The company also offers Greek lessons and other Benefits (e.g. production bonus, Employee Discount book).

Employment Type:

Full time
Company Info
Cross Border Talents

Lisboa, Lisboa, Portugal
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Web Site:
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