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Contact Center Supervisor, Athens



Athens, Greece 

Job Category:

Administrative, Customer Service, Technical


14.400,00 - per year

EU work permit required:


Job Reference:


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Job Description:

We are a specialist recruitment consultancy with a global network of recruitment partners across Europa, Americas, Africa and Australasia. We provide permanent recruitment solutions for the Engineering, Medical, IT, Sales and Contact Center sectors for our clients.
You will be working for one of the best known, largest and most well respected multilingual Contact Centers sited in Athens, Greece, who handles more than 20,000 telephone based customer service projects every year on a global basis.

As a supervisor you will be expected to overseeing the day to day performance of the CSS team, to coach associates and support the department to maintain the quality and efficiency in the Client Service Centre, by monitoring CSS’s transaction, and evaluating the team based on performance reports; Assist associates with customer situations by offering guidance and solutions on a daily basis; Monitor at least 1 transaction in cube per associate on a monthly basis to complete the call monitoring system and re-monitors all failed transaction monitoring done by the quality assurance analysts; Coach associates according to feedback delivered by the quality assurance analysts; Motivate and inspire team through leading by example, offering incentive opportunities, and developing confidence with each team member; Meet with team on a monthly basis to evaluate the monthly results and discuss future goals and Meet with ACM on a daily basis to plan, strategize, and review department performance.

Job Requirements:

  • Graduates of High School (preferable College, University).
  • Native French speaker.
  • Proficiency in English (B2 level minimum).
  • Strong decision making and critical thinking skills with sound judgment skills.
  • Competent in dealing with customer reports at a High quality level.
  • Experience in people management and/or people development is preferred (at least one year of working experience in a similar position).

Salary Benefits:

  • Integration in a solid project.
  • One year contract.
  • Attractive salary package.
  • Working schedule 8 hours per day/5days per week (Working hours based on company’s needs).
  • Production bonus.
  • First 15 days of accommodation in Hotel paid by our client.
  • Other benefits.

Employment Type:

Full time
Company Info
Cross Border Talents
Rua D. João V , Nº 24
Lisboa, Lisboa, Portugal
Phone: +351 210 415 943
Web Site: http://www.cbtalents.com/en
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