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Employers

French Speaking Customer Service Advisor, Athens

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Client:

Cross Border Talents

Location:

Athens, Greece 

Job Category:

Customer Service, Technical, Telecommunication, Information Technology

Salary:

€1,100.00 - €1,100.00 per month

EU work permit required:

Yes
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Job Reference:

French Speaking Customer Service Advisor

Job Views:

553

Posted:

01.08.2016
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Job Description:

Cross Border Talents (www.crossbordertalents.com/en) has an offer for you at the Contact Centre in Greece. At the moment we are looking for French speakers, who also speak a second language (English), to fill several vacancies in a multinational Contact Center Company in Athens, more exactly to receive and place telephone calls; and maintain solid customer relationships by handling their questions and concerns with speed and professionalism.

You will be working for one of the best known, largest and most well respected multilingual Contact Centers worldwide; employing several thousand people around the globe, with offices in over 47 countries. The Contact Center handles more than 20,000 telephone based customer service projects every year on a global basis.

Are you interested working in a multicultural environment?

Responsabilities

  • Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/herenquiry.
  • Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible, recognizing more complex problems and escalating accordingly
  • Use of communication skills to direct customers to third parties or other locations for further support.
  • Tracks and follows cases to ensure that they closed in an efficient and timely manner.
  • Follows Contact Centre procedures and ensure availability to take calls, adopting the call handling procedure and codeguidelines.
  • Provides feedback on a daily basis to the Team and ACMs on new/emerging issues that have identified and work toproactively highlight areas that need to be improved.
  • Be positive and proactive and have a desire for positive improvement in quality.

 

Job Requirements:

Requirements

  • Graduates of High School (preferable: College, University)
  • Native or fluent French speakers
  • Fluent French (Proficiency level)
  • Good Knowledge of PC (hardware, software, internet)Windows, MS Office Suite, Skype
  • Excellent communication skills
  • Strong team spirit
  • Passionate about customer services

Salary Benefits:

Benefits
Travel Expenses: Paid by our client;Accommodation: Our client offer the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations;The company also offers Greek lessons, free Real Estate Agency fee & other Benefits;Monthly Performance Bonus: 0 - 200€

Employment Type:

Contractor
Company Info
Cross Border Talents
Rua da Cova da Moura
Lisbon, Portugal
Phone: 215836491
Web Site: www.cbtalents.com/en
Save Contact
Company Profile


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