We use cookies to make your experience of using our website better. To comply with the e-Privacy Directive we need to ask your consent to set these cookies.

Employers

Technical Support – Customer Service - Danish | Embrace this abroad experience and improve your CV!, Athens

col-narrow-left   

Location:

Athens, Greece 

Job Category:

Telecommunication

Salary:

- per month

EU work permit required:

Yes
col-narrow-right   

Job Reference:

OFFER CODE: JO 79/CBT_PT_CC_1/CC1/Danish-Speaker/Greece

Job Views:

396

Posted:

20.12.2016
col-wide   

Job Description:

•          To ensure client satisfaction by offering specialized advice
•          To actively listen and pay attention to client issues
•          To resolve client queries and problems according to the client values  

Job Requirements:

Required Skills/Experience
Educational level: High School diploma or equivalent
 
Technical accreditations and specializations: with experience at least 1 year in similar position (technical support & customer service)
 
Languages and language level:  Fluent English; Native Danish



Other Requirements
 Technical Skills:
  • Advanced  Knowledge of PC (Hardware, Software, Internet)
  • Advanced knowledge on Ms Office
  • Typing Speed : 17 words/minute
  • Use of production tools
  • Use of Internet
  • Client’s Logging System

Soft Skills:

  • Language skills
                 -Fluency in English
  • Active Listening
  • Handling Difficult Calls
  • Inbound Phone Statistics
  • Systems & Technology Use
  • Technical Support
  • Good Problem Solving Skills
  • Strong troubleshooting skills
  • Knowledge of tools used for troubleshooting
Commitment
  • Have a commitment to company’s values and regulations
  • Attendance and punctuality
  • Commitment to Quality
  • Generate customer loyalty while supporting the services through a strong customer focus and promoting a commitment to excellence.
  • Through telephone contact, be the name and face representing
  • Advise customers and respond to customer inquiries.
  • Use communication and analytical skills to provide mutually beneficial problem resolution.
 
 

Salary Benefits:

Gross Salary:
 
Salary : 1300€  
200€ in vouchers upon training completion
300€ in voucher after 7 months successfully cooperation with the company (from their hiring date)

Employment Type:

Full time
Company Info
Cross Border Talents

Porto, Porto, Portugal
Phone:
Web Site: www.cbtalents.com
Save Contact
Company Profile


comments powered by Disqus