We use cookies to make your experience of using our website better. To comply with the e-Privacy Directive we need to ask your consent to set these cookies.

Employers

Technical Support Agent- Greece, Athens

col-narrow-left   

Location:

Athens, Greece 

Job Category:

Technical, Telecommunication, Information Technology
-

EU work permit required:

Yes
col-narrow-right   

Job Views:

475

Posted:

17.02.2017
col-wide   

Job Description:

Are you looking for a new challenge?

Cross Border Talents is a specialist recruitment consultancy with a global network of recruitment partners across Europa, Americas, Africa, Australia and Asia. We provide permanent recruitment solutions for the Engineering, ICT, Medical and Contact Centre sectors.

Apply now and join us!

Responsibilities:
  • Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry.
  • Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.
  • Provides support to all customers on the client’s products, systems, peripherals and software.
  • Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems.
  • Tracks and follows cases to ensure that they closed in an efficient and timely manner.
  • Provides and maintain strong, professional relationship with all of the client’s customers and show empathy for our customers at all times.

Job Requirements:

  • Educational level: High School diploma or equivalent- (mandatory)
  • With experience at least 1 year in similar position (technical support & customer service) - (mandatory)
  • Native  or near native English/French/Italian/Spanish/German/Danish/Dutch/Flemish/Swedish/Norwegian - (mandatory)
  • Good Knowledge of PC (hardware, software, internet)
  • Excellent communication skills
  • Strong team spirit
  • Passionate about customer services

Salary Benefits:

  • Relocation package;
  • Performance bonus.

Employment Type:

Contractor
Company Info
Cross Border Talents

Matosinhos, Porto, Portugal
Phone: 916827345
Web Site: www.cbtalents.com
Save Contact
Company Profile




comments powered by Disqus