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The Specifics: The Team: Service Assurance Contract Type: Permanent Work Schedule: Rotating We are the largest BT employer on the Continent and 3rd largest SSC in Hungary. 20 functions in 11 Service Lines, 2200 employees. Supporting: 3000 BT GS customers across 15 countries. Good news! We are hiring Technical Support Specialists for our network operations groups. In this role you are going to: + Own, lead and drive issues and represent BT during technical conference calls + Handle technically complex incidents & changes + Be responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression + Have the opportunity to learn from 3 rd line network engineers throughout troubleshooting sessions + Be exposed to a wide array of internetworking technologies (MPLS, DMVPN, SDWAN, ZScaler, BYOD WLAN, VoIP just to name a few) through supporting complex network solutions + Find out whether you are an early bird or a night owl thanks to the weekly rotating shift pattern We'll also need to see these on your CV: Professional and Language skills: + In-depth understanding of LAN/WAN technologies (think CCNA-level knowledge, the certificate is not needed) + 1-2 years’ of experience in technical support + Familiarity with the following products is an _advantage_ : Juniper, Adva, Avaya, Ipanema, Meraki + Advanced English is a must due to it being the working language at BT Here’s what you’ll get in exchange: + Relocation package (if relocating from abroad – internationally) + Technical and soft skill trainings thanks to our dedicated trainer team + Office in the heart of Debrecen + Lots of fringe benefits + Learning is a perk of the job and it will guarantee that you will have plenty of options to choose from when advancing your career + To witness the future of networking due to cutting-edge technologies Find out more about the most attractive service centre of Hungary Our efforts to become a really good place to work have been honored with the following awards: + Most attractive employer, SSC sector (2017) + Family-friendly Company (2012, 2014, 2016) + Best University-Business cooperation of the year in CEE (2017) + Best SSC in CEE region (2016) + Best Shared Service of Excellence in Hungary (2015) + Diversity Ambassador Employer (2015) Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you! **Job:** _Customer Service and Contact Centres_ **Title:** _*Technical Support Specialist*_ **Location:** _Hungary-Debrecen_ **Requisition ID:** _83937_