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* 3rd Line Voice Engineer *, Budapest





Budapest, Hungary 

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**The Specifics:** **The Team:** SERVICE DESK **Contract Type:** Permanent **Work Schedule:** Normal working hours **Home office opportunity:** Yes, depending on further agreement **What you'll be doing:** **As 3RD LINE VOICE ENGINEER, you will be in charge of:** + Advanced T-SHOOT for Cisco Voice, Call Manager, PSTN and PBX. CCNA or CCNP Voice knowledge required. + Consultancy for design and project per demand. Support project managers in deployment and remote configuration of new devices and services. + Lead and drive crisis ensuring right people and communication to customers in event of major outages. Ensure end to end troubleshooting and clear logical fault isolation steps for problem solving + Complex incident resolution and fault isolation. Ensure technical support to service desk agents in complex cases and clear communication to internal and external groups + Attend technical meetings, ensure active participation on complex incident resolution + Support changes and break and fix for critical cases. Support changes and complex implementation as part of projects and delivery + Provide training and workshops to service desk agents. Develop and ensure update of technical documentation **We'll also need to see these on your CV:** **Soft skills:** + Ability to meet the customers’ needs in line with the business requirements + Focusing on the objectives and the required outcomes of the processes during delivering a service + Working with a cooperative and positive attitude in a group settings to achieve common goals + The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience + Ability to comprehend and to systematically organize the various aspects of a problem or situation + Taking the responsibility and takes care of the consequences of making a decision + Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation **Professional skills:** + CCNP Level + Routing, Switching and Troubleshooting + Juniper knowledge + Wireless Knowledge **Language skills:** + English on a fluent level + French on a level is an advantage + German on a level is an advantage + Italian on a level is an advantage + Spanish on a conversational level is an advantage **Find out more about the most attractive service centre of Hungary** **Our efforts to become a really good place to work have been honored with the following awards:** + Most attractive employer, SSC sector (2017) + Family-friendly Company (2012, 2014, 2016) + Best University-Business cooperation of the year in CEE (2017) + Best SSC in CEE region (2016) + Best Shared Service of Excellence in Hungary (2015) + Diversity Ambassador Employer (2015) Create and submit your application by clicking the **Apply Online** button below, or find a better match from our live vacancies for you! **Job:** _IT, Systems and Security_ **Title:** _* 3rd Line Voice Engineer *_ **Location:** _Hungary-Budapest_ **Requisition ID:** _89682_
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British Telecom

London, United Kingdom
Web Site: www.bt.com
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