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Employers

Analista de Relacionamento à Clientes Senior, Sao Paulo

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Client:

BT

Location:

Sao Paulo, Brazil 

Job Category:

Telecommunication
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Job Reference:

94414

Job Views:

29

Posted:

13.09.2018

Expiry Date:

28.10.2018
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Job Description:

**Your title** Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this. **Why this role matters** **What you'll be doing** The Service Client Relationship Coordinator is responsible for the end-to-end service management for global and complex accounts, leveraging the Hybrid Teams approach to improve efficiency by delegating operational activities. Focus on continuous improvement using quality methodologies. •Act as End-to-End Services front door for the whole Life Cycle of an account (from ordering to handover to the in-life), representing BT to customer and the customer to BT. •Support the start-up accounts, by helping track of contract obligations, ensuring that proper customer processes, reports and resourcing are in place. •Support that SLAs & KPIs are measured to feed action plans. •Drive Continuous Service Development and Improvement Plans. •Apply ITIL governance best practices. •Support business impact analysis through mitigation and prevention plans. •Build strong customer relationship and BT internal areas. •Support Lead Services Managers from other regions on Operational matters. **We'll also need to see these on your CV** •ITIL, Project Management and Quality concepts knowledge. •Technical knowledge in Network environment. (LAN, WAN, IPT, Security and Satellite). •English Fluency and Desirable Spanish is considered. •Advanced knowledge in Microsoft Office. •Leadership Skills. •Negotiation Skills. •Logical Thinking. •Customer Care Background. **Why choose us?** Make it clear why someone should want to do this role at BT specifically (rather than for one of our competitors). To do that, ask yourself: *What’s different about BT – what can we offer that others can’t? *What’s in it for the candidate? To find your answers, think about our technology, our values and culture and any other opportunities on the horizon. Then sum that all up in a short paragraph. We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community. - **Job:** _Service Client Relationship/ Account Management_ **Title:** _Analista de Relacionamento à Clientes Senior_ **Location:** _Brazil-Sao Paulo-Sao Paulo_ **Requisition ID:** _94414_
Company Info
British Telecom

London, United Kingdom
Phone:
Web Site: www.bt.com
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