Company Description:

The CSE will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSEs are genuinely excited to help customers. They are patient, empathetic and passionately communicative. Problem solving also comes naturally them.
They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
Their target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:
 

•   Manage incoming calls and make outbound calls from/to customers and business clients.
•   Serves Customers by providing product and service information.
•   Identify and assess Customer’s needs to achieve satisfaction.
•   Build sustainable relationships and trust with customer accounts through open and interactive communication.
•   Provide accurate, valid and complete information by using the correct methods/tools.
•   Handle Customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.
•   Follow communication procedures, guidelines and policies.
•   Go the extra mile to engage Customers.

 
Requirements:   
 

•   University/College degree.
•   Proven customer support experience.
•   Strong phone handling skills and active listening.
•   Problem solving skills.
•   Familiarity with CRM systems and practices.
•   Customer orientation and ability to adapt and respond to different situations.
•   Excellent communication [written & oral] and presentation skills.
•   Ability to multi-task, prioritize and manage time effectively.

Email resumes at : hr@eliteairborne.com