We use cookies to make your experience of using our website better. To comply with the e-Privacy Directive we need to ask your consent to set these cookies.

Employers

Spanish Technical Support Specialist in Prague, Prague

col-narrow-left   

Location:

Prague, Czech Republic 

Job Category:

Other
-

EU work permit required:

Yes
col-narrow-right   

Job Views:

41

Posted:

17.02.2017

Expiry Date:

03.04.2017
col-wide   

Job Description:

SPANISH TECHNICAL SUPPORT SPECIALIST

Prague

Our client, a company within the automotive industry, is looking to hire a Spanish Speaking Technical Support Specialist to join their team in beautiful Prague

Duties:

  • Deliver service and support to end-users via ticketing system, live chat and phone calls;
  • Interact with customers to provide and process information in response to inquiries, issues, and requests;
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
  • Diagnose and resolve technical hardware and software issues;
  • Research required information using available resources;
  • Follow standard processes and procedures;
  • Identify and escalate priority issues per customer specifications;
  • Redirect problems to appropriate resource;
  • Accurately process and record call transactions using a ticketing system and process;
  • Follow up and make scheduled communications via ticket/ call backs etc. to customers where necessary;
  • Stay current with system information, changes and updates;

Requirements:

  • Ability to communicate clearly and accurately (face-to-face, email, phone);
  • Knowledge of customer service principles and practices;
  • Willingness to co-operate with others and work to the greater good;
  • Multi-tasking capabilities, able to work under pressure and in a dynamic environment;
  • IT background (networks, OS, databases) and/or application support experience is not mandatory, but would be a huge benefit
  • Impeccable level of spoken and written German is mandatory

Competencies:

  • Exemplary Attendance and Punctuality
  • Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
  • Focuses and guides self and team members in accomplishing work objectives.
  • Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.
  • Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener.
  • Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
  • Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.
  • Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
  • Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
  • Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
  • Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions.  Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.
  • Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
  • Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

 

Employment Type:

Full time
Company Info
Betting Connections
Falcon House, High Street
Sliema, Sliema, Malta
Phone: +356 27204520
Web Site: www.bettingconnections.com
Save Contact
Company Profile


comments powered by Disqus