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Customer Service Representatives (m/f) – Dutch Speakers – Berlin, Berlin



Berlin, Germany 

Job Category:

Customer Service

EU work permit required:


Job Views:




Job Description:

We are searching for friendly and motivated Inbound Customer Service Representatives.

About our Client:
Behind that company are numerous services that you use every day: for example, every time customers book a flight, extend a phone contract, or want to make a complaint about shoes they ordered in an online shop, there’s a good chance that we as service providers are working behind the scenes.

On behalf of its clients, the company maintains relationships withover 600 million consumersand business clients, on five continents in over35 languages. On the phone, by e-mail or post, or in livechat as well as on social media,around 43,000 employees at over 100 locationssupport our clients every day in offering excellent customer service.

A job at that company offers you the possibility to work inBerlin, famous for its multiculturel atmosphere, with residents fromover 185 nationalities. Try one of the 6500 restaurants, 546 cafés or 225 clubs. Walk over one of the 960 bridges, visit one of the many weekly markets, nine castles or parks and green areas. Get fascinated by the 150 theatres and 180 museums.Come and discover Berlin.

Your task will be as followed:

* Providing customer support in an interesting an innovative sector.

* After an intensive training you will answer customer inquiries and questions via phone and email.

* Successful troubleshoot with first call resolution.

* You are entering and maintain the necessary client information in our system.

* You are providing excellent customer service at all times and ensure customer satisfaction.

Job Requirements:

Your profile:

* Excellent Dutch language skills (spoken and written) on native speaker level.

* Additionally good English language skills.

* Customer service affinity is one of your strong suits and you are able to grasp new knowledge in short time.

* You are able to manage customer information with a high level of attention to detail.

* You are familiar with with PCs, including MS Windows Operating Systems and the internet.

Salary Benefits:

What our Client offers:

* Integrationwith an international team in a multicultural environment.

* Intensive induction period and training from the outset. Great career opportunities.

* An attractive benefits package.

* We support you in order to ensure a smooth beginning in the Company.

* Very good accessibility plus a discounted public transportation ticket.

* Relocation for candidates abroad: 800 € – before tax (new starters receive the money with their first salary after 1 month).

Starting date: March/April 2017

The training and introduction period will be in Potsdam (outside of Berlin, good public transport connection). After 2 months the work place will be at our site in Berlin City.

Company Info
Dnl-Limited Recruitment

Kraków, Małopolskie, Poland
Phone: +48 519 743 684
Web Site: http://dnl-limited.com/
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