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Finnish Customer Service Representative - Athens, Athens



Cross Boarder Talents


Athens, Greece 

Job Category:

Customer Service


- per month

EU work permit required:


Job Reference:


Job Views:




Expiry Date:


Job Description:

• To respond and record consumer enquiries/questions raised through free phone lines for customers. 
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database. 
• To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy. 
• To provide a high level of customer service to clients at all times. 
• To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged 
• To work effectively as part of a team, developing effective and supportive relationships with colleagues. 
• To troubleshoot through the use of open questions, support documents and system training. 
• To have a sound knowledge of all products and services, understanding their use and functionality. 
• To be able to offer recommendations to common problems or frequently asked questions. 

Job Requirements:

`Technical Skills: 
 Advanced Knowledge of PC (Hardware, Software, Internet) 
 Advanced knowledge on Ms Office + Skype 
 Typing Speed : 17 words/minute 
 Use of production tools 
 Use of Internet 
 Client’s Logging System 
Soft Skills: 
 Active Listening 
 Handling Difficult Calls 
 Inbound Phone Statistics 
 Systems & Technology Use 
 Technical Support 
 Good Problem Solving Skills 
 Strong troubleshooting skills 
 Knowledge of tools used for troubleshooting 
 Have a commitment to company’s values and regulations 
 Attendance and punctuality 
 Commitment to Quality 
 Generate customer loyalty while supporting the services through a strong customer focus and promoting a commitment to 
 Through telephone contact, be the name and face representing 
 Advise customers and respond to customer inquiries. 
 Use communication and analytical skills to provide mutually beneficial problem resolution.

Salary Benefits:

Job Type Contract: 
Fixed term contract 
Working hours is 8 hours per  day/5days per week 
Working hours based on client’s needs , mainly Monday – Sunday: 
07:00 – 24:00 

Gross Salary: 
Salary : salary 1300+200€ in  vouchers upon training 
completion + 300€ in vouchers  after 7 months 

Other Benefits: 
Travel Expenses: Paid by our client; 
Accommodation: Our client offer the  first 15 days of stay in Hotel, during 
this time will have a company  looking for accommodation 
according to your expectations. 
The company also offers Greek 
lessons, free Real Estate Agency fee  & other Benefits.

Employment Type:

Full time
Company Info
Cross Boarder Talents
Tagus Park, Núcleo Central 100, Escritórios 293, 294 e 295. 2740-122 Oeiras - Portugal
Lisbon, Lisboa, Portugal
Phone: +351 215 836 491
Web Site: cbtalents.com
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