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Dutch Team Leader | Excellent opportunity in prestigious BPO, Athens

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Location:

Athens, Greece 

Job Category:

Customer Service, Other

Salary:

€18,000.00 - €20,000.00 per year

EU work permit required:

Yes
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Job Reference:

DK

Job Views:

98

Posted:

11.07.2019

Expiry Date:

24.08.2019
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Job Description:

DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland.

We specialize in finding European language-speaking jobs for job seekers in many European countries.

With years of experience in the multilingual BPO sector.

Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.

Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them.

Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

 

Responsabilities 

 

Drive team KPIs: 

  • Number and % of appointments taken
  • Quality and duration of sales speech
  • Call stats

 

  • Build, maintain & communicate a strong ambition for the business, team and individuals.
  • Ensure the right Process of Management & KPIs to drive the organization’s performance against sales goals, strategies & action-plans.

    Be accountable for results.
  • Develop succession planning within the team, to ensure continuous skill set development/growth for the individuals.
  • Perform on going coaching activities with sales agents, coordinate with training department where needed in order to drive individual development.  
  • Deliver team communication in a motivational manner, build team energy. 
  • Demonstrate strong influencing skills to drive the team, managing change effectively, resulting in positive outcome
  • Assessment of team skills/motivation, identifying potential resource risks, flagging to HR/Management any anticipated hiring needs.
  • Coordinate effectively with HR, to ensure pipeline of candidates available to support new recruitment needs.  
  • Troubleshoot on issues/escalations that affects people/team perf & constantly look for new ways to evolve space, driving improvement in sales operation and performance.  
  • Support Client in sales tactics and action plan to anticipate partner/customer needs to pro-actively provide business recommendations.
  • Constantly looks for new and better ways to drive sales operations and sales performance.
  • Build a true succession plan to allow individual growth within sales teams.

 Requirements:

  • Strong analytics skills
  • Capability to understand complex reporting and convert numbers into action plans
  • Strong communication skills, including communication at executive level
  • Fluent Dutch  language
  • Fluent English language
  • Previous experience as Team-Leader represents an advantage 
  • Experience in a contact centre, on any position  is a must 

Offer :

  • Competitive remuneration package
  • A challenging working environment
  • Monthly performance bonus
  • 2 weeks paid training
  • Quarterly Incentives Bonus based on performance KPIs
  • Meal vouchers

 

 

 

Employment Type:

Full time
Company Info
DK Global Recruitment

Dublin, Dublin, Ireland
Phone:
Web Site:
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Company Profile


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