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German Speaker HU, Budapest



Budapest, Hungary 

Job Category:

Customer Service

EU work permit required:


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Job Description:

Our client is one of the leading technology companies, not only in the industry but the world. Their online platform is one of the fastest-growing worldwide, providing services in 38 different languages. The company has presence in major cities across Asia, Africa, the Middle East, Europe, and the Americas.

As an employee you will receive good exposure to the business side, and be able to see and measure the true value of your work. Even though the company is big and successful, they operate with a start-up feel; you get to be part of choosing where and what you’re working on, the technologies and how we solve the business concerns.

Our client is looking for German speakers for a contact center in Budapest.
Main Responsibilities:
  • To submit excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
  • Understand and deliver business strategies and improve customer services through the execution of self-service
  • Accountable for meeting individual and team goals (KPIs)
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
Required skills:
  • MUST have good command of spoken and written German language (level B2 or higher according to The Common European Framework ) + Good English communication skills
  • Fresh graduates from hospitality, travel, communications or language degrees/courses are welcome to apply or with at least 2 years of working experience in the related field.
  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical-thinker with attention to detail.
  • Minimum typing speed of 35 words per minute
  • Willing to work on rotating shifts, public holidays, and weekends
  • Ability to work in both a team environment and independently
  • Demonstrate high degree of integrity and confidentiality
What we offer:
  • 5-day work week
  • Competitive salary
  • 4 weeks’ paid training
  • Discounted hotel accommodation; anywhere in the world
  • Exposure to travel industry
  • Career advancement opportunities at any of our office locations globally
  • Work culture: balance in work and life
  • Work environment:  multinational
  • Dress code: smart casual
  • Strategic office location at City Centre, Budapest
  • Annual leave:    20 - 30 days
                                  20 base + additional leave by age
                                  No carry over; cash convertible on final pay
  • Commuting Allowance:         Commuting to work: The company will cover a minimum of 86% of the          daily travel expenses towards public transportation tickets or monthly passes, including season passes.
  •                                             Return to home: The travel allowance provided by the company to support the employee with his/her return to home is 86% of the ticket or monthly pass fare, but no more than 35 200 HUF in 2016 provided that the employee's home is in another area than the workplace.
  • Shift Allowance:            -  35% for hours worked between 6pm to 6am
  • Overtime (OT):             If employee works OT (more than 40 hours per week), employee will receive overtime base + overtime allowance.

    Overtime base = (base salary / total number of the working hours in the relevant month) * the number of the actual overtime
    Overtime allowance = (base salary / amount of the general divider number ) * the number of the actual overtime

    General Divider number is based on employee type:
    Full-time employee - In case of 8 hours work a day, the monthly divider number is 174
    Part-time employee - In case of 4 hours work a day, the monthly divider number is 87; in case of 6 hours work a day, the number is 130.5.

    Maximum OT hours capped at 250 hours per annum. In case of part-time, OT hours capped at maximum 8 hours / week or 4 hours / day.
  • Staff discount:  Up to 14% discount on the company bookings up to 12 bookings per year
 If you are interested in this job opportunity, please send your CV in English: dhristova@icrecruiting.eu

All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted for an interview. IC Recruiting Ltd. Recruitment license from National Agency of Employment No 2088 / 22.07.2016

Employment Type:

Full time
Company Info
InterContinental Recruiting

Sofia, Sofia Grad, Bulgaria
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