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Employers

Russian Customer service, Budapest

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Location:

Budapest, Hungary 

Job Category:

Customer Service
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EU work permit required:

Yes
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Job Views:

29

Posted:

13.09.2017

Expiry Date:

28.10.2017
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Job Description:

We are looking for home based agents who are native Russian speakers and live in Russia, with good command of English, great computer and communication skills!
Payment is hourly based: 6 EUR/hours
 
Our project is starting on 11th of October!  
 
Job responsibilities:
• Inbound customer service tasks -  answering incoming written messages and phone calls in Russian, in a timely matter
 
• Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management. Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible operations and processes
 
One of our most important client is a global tobacco company with more than 200 brands sold in over 200 markets, their ambition is to lead Next Generation Products and this is what we are going to support them in by providing excellent customer support in Russia.
 
Training Method:
 
We use cloud based call center technology - You need to download our Virtual Call Center, which needs to be tested. 
We train all of our agents online before the beginning of any project 
We monitor the progress of agents and acknowledge successful inquiries

Job Requirements:

Agent Requirements:
- Native Russian and Fluent English language knowledge
- Located in Russia
- Customer service and/or call center experience
- Solid computer skills , interest in technical field
- Excellent oral and written communication skills in Russian / English 
- Precision of data entry
- Able to work minimum 4 hours a day, 20 hours a week
 
Attend training: provided by CloudAgents and our partner 
Work type: Permanent work from home, freelancer partnership 
 
 
Work Environment Requirements:
 
Quiet workplace -tasks are delivered from the comfort of the help-desk agent's home
USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
Computer or Laptop with Window operating system
Broadband internet connection (mobile internet is not good enough to manage calls)

Employment Type:

Part time, Remote Work
Company Info
CloudAgents

Budapest, Hungary
Phone:
Web Site: www.cloudagents.com
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Company Profile


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