Basic

Sales Assistant

Italy Company: Ermenegildo Zegna
Posted: 18.05.2026
Closing date: 02.07.2026
Job reference: b7e68cb62eb8772010cd62405a7844b2

Job information

Location
Italy
Company
Ermenegildo Zegna
Job reference
b7e68cb62eb8772010cd62405a7844b2
Listing type
Basic
EU work permit required
No
Posted
18.05.2026
Closing date
02.07.2026

Job description

ABOUT ZEGNA The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity. YOUR OPPORTUNITY As a Sales Assistant for Zegna, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience at our Miami Design District location. As Brand Ambassadors, you help support the Customer Advisors and help create an atmosphere of passion and enthusiasm for the Zegna collections. Reporting directly to the Store Manager, you will support the sales team through retail operational excellence and aid in ensuring the stores’ overall image. The role stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand. HOW YOU WILL CONTRIBUTE Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met. Support selling flow activities by consistently updating customer profiles, executing gift packages and aid in the overall preparation for client appointments Create Calendar for confirmed appointments Support with pulling + organizing product for large scale appointments Ensure POS and Alteration Stations are stocked + organized Consult with Customer Advisors to discover their needs by exploring customer preferences and occasions for which the customers are shopping. Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience. Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage, and repair, global return policies, etc. Support the MTM department in entering orders in FIT when floor support is not needed Drive and perform onsite audits of store physical inventories Ensure in-store visual merchandising adheres to Merchandising guidelines Purchase of all packing related materials, packaging, and general supplies for the store Support back of house operations (shipping & receiving items) Adhere to Zegna store operations and time and attendance policies and standards. WHO YOU ARE: Is passionate and open-minded Generates customer delight Proficient with digital technology Excellent written and verbal communication skills

Skills

advertising techniques advise on merchandise features analyse consumer buying trends answer requests for quotation apply social media marketing apply technical communication skills arrange ordering of products for customers beverage products carry out active selling carry out cross merchandising carry out order intake carry out sales analysis carry out specialised packing for customers characteristics of products characteristics of services chemical products clothing and footwear products communicate with customers company policies consumer goods industry consumer protection contact customers credit card payments customer relationship management dairy and edible oil products deliver a sales pitch demonstrate motivation for sales demonstrate products' features develop media strategy develop promotional tools e-commerce systems E-procurement electronic and telecommunication equipment electronic communication ensure client orientation ensure compliance with legal requirements ensure compliance with purchasing and contracting regulations ensure stock storage safety ensure store security examine merchandise follow up orders for customers glassware products guarantee customer satisfaction handle financial transactions hardware industry have computer literacy Household Products ICT software specifications identify customer's needs implement customer follow-up implement marketing strategies implement sales strategies international commercial transactions rules issue sales invoices keep records of customer interaction keep records of merchandise delivery keep records on sales listen actively maintain relationship with customers maintain relationship with suppliers maintain store cleanliness Market Pricing Media Formats Media Planning monitor after sales records monitor media industry research figures monitor stock level Office Equipment operate cash register Order products order supplies organise product display organise storage facilities Outdoor Advertising package purchases in bags perform media outlets research perform multiple tasks at the same time perfume and cosmetic products plan aftersales arrangements prepare sales checks prevent shoplifting process payments process refunds produce sales reports product comprehension Production Processes prospect new customers prospect new regional contracts provide advertisement samples provide customer follow-up services provide customer guidance on product selection record customers' personal data respond to customers' inquiries sales promotion techniques sales strategies show diplomacy solar products speak different languages stay up to date with social media stock shelves supervise merchandise displays teamwork principles types of aircraft types of maritime vessels types of media use customer relationship management software work with advertising professionals

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