Basic
Sales Assistant
Posted: 18.05.2026
Closing date: 02.07.2026
Job reference: b7e68cb62eb8772010cd62405a7844b2
Job information
Location
Italy
Company
Ermenegildo Zegna
Job reference
b7e68cb62eb8772010cd62405a7844b2
Listing type
Basic
EU work permit required
No
Posted
18.05.2026
Closing date
02.07.2026
Job description
ABOUT ZEGNA The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity. YOUR OPPORTUNITY As a Sales Assistant for Zegna, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience at our Miami Design District location. As Brand Ambassadors, you help support the Customer Advisors and help create an atmosphere of passion and enthusiasm for the Zegna collections. Reporting directly to the Store Manager, you will support the sales team through retail operational excellence and aid in ensuring the stores’ overall image. The role stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand. HOW YOU WILL CONTRIBUTE Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met. Support selling flow activities by consistently updating customer profiles, executing gift packages and aid in the overall preparation for client appointments Create Calendar for confirmed appointments Support with pulling + organizing product for large scale appointments Ensure POS and Alteration Stations are stocked + organized Consult with Customer Advisors to discover their needs by exploring customer preferences and occasions for which the customers are shopping. Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience. Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage, and repair, global return policies, etc. Support the MTM department in entering orders in FIT when floor support is not needed Drive and perform onsite audits of store physical inventories Ensure in-store visual merchandising adheres to Merchandising guidelines Purchase of all packing related materials, packaging, and general supplies for the store Support back of house operations (shipping & receiving items) Adhere to Zegna store operations and time and attendance policies and standards. WHO YOU ARE: Is passionate and open-minded Generates customer delight Proficient with digital technology Excellent written and verbal communication skills
Skills
advertising techniques
advise on merchandise features
analyse consumer buying trends
answer requests for quotation
apply social media marketing
apply technical communication skills
arrange ordering of products for customers
beverage products
carry out active selling
carry out cross merchandising
carry out order intake
carry out sales analysis
carry out specialised packing for customers
characteristics of products
characteristics of services
chemical products
clothing and footwear products
communicate with customers
company policies
consumer goods industry
consumer protection
contact customers
credit card payments
customer relationship management
dairy and edible oil products
deliver a sales pitch
demonstrate motivation for sales
demonstrate products' features
develop media strategy
develop promotional tools
e-commerce systems
E-procurement
electronic and telecommunication equipment
electronic communication
ensure client orientation
ensure compliance with legal requirements
ensure compliance with purchasing and contracting regulations
ensure stock storage safety
ensure store security
examine merchandise
follow up orders for customers
glassware products
guarantee customer satisfaction
handle financial transactions
hardware industry
have computer literacy
Household Products
ICT software specifications
identify customer's needs
implement customer follow-up
implement marketing strategies
implement sales strategies
international commercial transactions rules
issue sales invoices
keep records of customer interaction
keep records of merchandise delivery
keep records on sales
listen actively
maintain relationship with customers
maintain relationship with suppliers
maintain store cleanliness
Market Pricing
Media Formats
Media Planning
monitor after sales records
monitor media industry research figures
monitor stock level
Office Equipment
operate cash register
Order products
order supplies
organise product display
organise storage facilities
Outdoor Advertising
package purchases in bags
perform media outlets research
perform multiple tasks at the same time
perfume and cosmetic products
plan aftersales arrangements
prepare sales checks
prevent shoplifting
process payments
process refunds
produce sales reports
product comprehension
Production Processes
prospect new customers
prospect new regional contracts
provide advertisement samples
provide customer follow-up services
provide customer guidance on product selection
record customers' personal data
respond to customers' inquiries
sales promotion techniques
sales strategies
show diplomacy
solar products
speak different languages
stay up to date with social media
stock shelves
supervise merchandise displays
teamwork principles
types of aircraft
types of maritime vessels
types of media
use customer relationship management software
work with advertising professionals