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Employers

Austrian Loan Administration Specialist, Sliema

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Location:

Sliema, Malta 

Job Category:

Administrative, Customer Service, Internet
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EU work permit required:

Yes
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Job Reference:

4773

Job Views:

19

Posted:

15.07.2019

Expiry Date:

29.08.2019
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Job Description:

The Loan Administration Specialist is responsible for handling all customer enquiries in a client driven environment regarding payments, customer billing problems, outstanding amounts and different debt repayment options in compliance with the Company’s policies, procedures and related laws and regulations.
 
Responsibilities:
 
  • Deliver a consistent and professional level of service at all times.
  • Demonstrate good customer service skills while initiating outbound and receiving inbound calls.
  • Provide customers with accurate information regarding the company’s products, services, payments
  • Build a rapport with the customers whilst addressing any issues related to customers’ loans
  • Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments
  • Comply with laws, regulations, company policies and procedures as required
  • Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply
  • Obtain and evaluate customer’s financial information for the purpose of re-negotiating re-payment terms and methods if needed
  • Follow up on payment commitment accounts to ensure a positive resolution and client satisfaction
  • Keeping records as required in the bank’s data base
  • Support additional consumer service requests
  • Promote a positive work environment
  • Performs other duties as assigned
 
 

Job Requirements:

Requirements:
 
  • Candidate should be energetic, empathetic, and must have a positive attitude.
  • Team player with customer oriented mind-set
  • Good communicator both verbally and written
  • Able to read, write and speak fluent Austrian/German
  • Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel)
  • Able to follow oral and written instruction and to identify exceptions
  • Attention to detail, initiative and high standard of work
  • Willingness to learn and grow
  • Minimum Secondary education
  • Previous experience in similar role is preferred, but not a must
  • Experience with customer database is a plus
Company Info
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