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Employers

CUSTOMER SERVICE AGENT (JAPANESE SPEAKING), Sliema

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Location:

Sliema, Malta 

Job Category:

Customer Service

Salary:

- per month

EU work permit required:

Yes
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Job Reference:

6619

Job Views:

17

Posted:

13.08.2019

Expiry Date:

12.09.2019
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Job Description:

CUSTOMER SERVICE AGENT (JAPANESE SPEAKING)
 
The company
Growing start-up
Less than 20 employees
Operating since December 2018
Great office space in Msida
Innovative casino product and markets
 
The role
You will be the first point of contact with our players with our Japanese players through live chat and email. All aspects of this role are customer centric and focused on delivering the best possible experience. You will be mainly responsible for:

Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site
Maintaining customer focus and responding to customer queries in accordance to company guidelines
Supporting and guiding customers with all requests and escalating and following up where necessary
Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
Keep up to date with new information/policies
Collaborate with our Fraud and payments team in customer queries
Collaborate with our CRM team
Supporting and guiding customers with all requests and escalating and following up where necessary
 
Skills & Requirements
Excellent written and spoken skills in both Japanese and English.
You have a positive and a can-do attitude with a flexible approach
You enjoy learning and sharing your knowledge with others
You have a genuine interest in iGaming and eager to learn more
You take pride in giving support to people with empathy and show engagement in delivering an excellent service
An excellent listener
A team player that can work independently
Previous experience in customer service or similar position
Good communication and IT-skills
Flexible approach to work and ability to work shift including weekends and public holidays

Employment Type:

Full time
Company Info
Betting Connections
High Street
Sliema, Malta
Phone: +356 27 204 520
Web Site: www.bettingconnections.com
Save Contact
Company Profile


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