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German Partner Account Manager, Sliema



Sliema, Malta 

Job Category:

Customer Service, Other

EU work permit required:


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Job Description:

The role
The Partner Account Manager is responsible for oversight and management of our client’s
Reseller partners in the DACH region, who are vendors for some of the largest technology firms in the world.
This position requires strong organizational and administrative skills to support the various Account Directors to whom they are assigned. The PAM will act as administrative support for Account Management, along with maintaining Reseller relationships. Other responsibilities include collecting customer case studies with Resellers and sharing this information with Account Management, as well as responsibility for Siebel and web portal administration across various client programs. The PAM role offers a great and lucrative career path into Account Management and Directorship.
Client Focus
Accountabilities include customer relationships, customer satisfaction, team leadership, new business development, creative thinking for/with clients and the design and execution of the account's overall strategy
Manage day-to-day client communications, timely conflict or concern resolution and completion of client deliverables in accordance with the SOW
Demonstrate passion for the technology industry and our clients, showing a solid
understanding of the value proposition for each of our clients’ solutions
Proactively probe for client needs to identify best approaches to provide value and grow the relationship
Ensure that the work being delivered is within the scope of the SOW, and initiate discussion with client contact if a change to the SOW may be required
Manage difficult and complex issues engaging the /Account Manager or Director where appropriate
Anticipate client questions and have thought out answers/solutions
Seek opportunities to grow the use of our client’s services within assigned accounts to generate
new business opportunities and Partner extensions
Continually develop and maintain knowledge, e.g., industry competition and current events, consumer trends, and inform client where appropriate
Internal Focus
·Work closely with the Account Manager in efforts to grow revenue to meet and exceed corporate objectives
·Manage supporting account resources, ensuring that their contributions are providing value to the account team and the client
·In conjunction with Account Manager, monitors all program execution to ensure team has the proper level of support to deliver in a timely and profitable manner
·Provide insight to the team on client industry and competitive landscape
·Share weekly Partner Feedback updates with Account Manager to support client calls and agendas
·Monitor and access Customer Feedback for region, creating positive snapshots for Account Manager
·Maintain Siebel & Portal Administration for Account Manager
·Share expertise on EMEA market with Account Manager to maintain client grown in region

Native level German language skills - speaking, writing, reading
Specific interest, knowledge of and experience working in technology
A strong customer service orientation and the ability to foster long-term client relationships
Strong interpersonal skills and the ability to work independently as well as in a team environment
The ability to successfully organize, prioritize and manage multiple projects in a deadline driven environment
Ability to motivate and lead others in the development, direction and completion of marketing projects/campaigns
Proficiency with MS Office (Word, Excel, PowerPoint) and other basic desktop applications
Bachelor’s degree (BA/BS) from an accredited college or university
A minimum of 1-2 years relevant progressive experience in the account services field within technology industry, or a similar industry is required (relevant internship experience accepted)
Some prior experience working in account management/client services
Equivalent combination of education and experience may be considered
Why work for us? 

Brand new offices located in central Belfast near all public transport routes!
Highly competitive starting salary with additional annual bonus plan.
Career advancement plan into Account Management and Directorship
Comprehensive initial and on-going training
Continuous L&D opportunities to expand your skill set
Monday – Friday schedule – no weekend work! 
Private health insurance plan, 5% pension contribution, life assurance, paid holidays, cycle to work scheme, generous incentive plans (travel, electronics, sports games, etc.)  
Excellent relocation package for relocating candidates (details will be provided)

Employment Type:

Full time
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