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VIP Manager, Malta



Malta, Malta 

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Job Description:

The successful candidate will be responsible for developing and managing the VIP strategy and loyalty programs across all company owned brands, taking them to the next level.

Responsibilities include:

  • Work on a new VIP customer strategy
  • Executing a new VIP strategy for all company owned brands, with the final scope of maximizing yield, and minimizing churn.
  • VIP customer identification and management
  • Development of VIP focused programs across all brands and products, including acquisition, conversion and retention
  • Driving all Marketing Communication with VIPs and potential VIPs, in order to increase game play, loyalty and increase revenue
  • Weekly and monthly reporting VIP player performance to the Head of Retention and to senior management
  • Regular analytical analysis of competitors and customer landscape in order to ensure competitiveness of the VIP program
  • Ownership of the Loyalty plans across all brands
  • Reports directly to the Head of Retention

Experience and Knowledge Requirements:
Essential Requirements:

  • Pro-active personality, self-starter, needs to have at least 3 years’ experience in VIP Customer and Strategy Management.
  • Excellent understanding of VIPs, marketing, CRM and operations.
  • Previous experience in customer service required (telephone, chat, email, one to one.)
  • Analytical and sales/ marketing skills
  • Good understanding of the gaming industry and gaming personas.
  • Excellent organizational, planning and communicative skills
  • Confident, articulate and tenacious communication style

Please send your CV to alexandra@bettingconnections.com
Company Info
Betting Connections
High Street
Sliema, Malta
Phone: +356 27 204 520
Web Site: www.bettingconnections.com
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