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Employers

REMOTE Customer Success Manager, Chisinau

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Location:

Chisinau, Moldova, Republic of 

Job Category:

Consulting, Customer Service, Information Technology, Logistics, Marketing & PR

Salary:

- per month
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Job Reference:

Retently

Job Views:

16

Posted:

10.09.2019

Expiry Date:

25.10.2019
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Job Description:

We are looking for a skilled Customer Success Manager (REMOTE) to oversee the relationships of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.

 

Things you will be involved in:

 
  • Maintain high customer retention, customer satisfaction and monitor customer complaints, if any

  • Analyze customer behaviour and product usage

  • Keep records of all Customers suggestions and complaints, if any

  • Use consistent follow-up email templates to onboard and setup new customers

  • Qualify new users via phone calls/email/social media and schedule product demos

  • Qualify inbound leads via phone calls/email/social media and schedule calls/demos

  • Daily lead development with research via social media/internet

  • Daily CRM tasks with lead nurturing and personalized emails

  • Prepare customer satisfaction reports

Job Requirements:

About YOU: A self-starter with an interest in the marketing or high tech sector, a problem solver and strategic thinker with a customer first mentality, and a proven track record in delivering exceptional customer support. Your skills and accomplishments to date should include the following:

  • ability to identify clients needs and requirements to promote company’s solutions 

  • experienced in problem-solving 

  • strong interpersonal skills with aptitude in building relationships with clients

  • BS/BA in marketing, business administration, IT or relevant field

  • Experienced in B2B sales or customer care

  • Experienced using SaaS products

  • English Writing & Speaking Skills - fluently is a must

Employment Type:

Remote Work
Company Info
Retently

Chisinau, Chişinău, Moldova, Republic of
Phone:
Web Site: https://www.retently.com/
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Company Profile




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