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Virtual IT Support Technician (Home Based), Podgorica



Podgorica, Montenegro 

Job Category:

Information Technology


- per hour

Job Views:




Expiry Date:


Job Description:

We are looking for a Virtual IT Support Technician
You will be part of our IT team whose primary job is to support the company for 24/7 troubleshooting different kinds of technical problems in a virtual call center environment. This position requires that you work in different shifts and weekends based on schedule.
You will work in a multi-national team, so fluency in English is mandatory. You will work from your home so you MUST have a quiet location to work from.
This position primary job is to provide technical support to company employees, executives, including agents, managing incidents/tickets and change orders. Provide support on specific company software, Web phones / Softphones, Mail clients etc.
Other tasks and duties:
Monitor server infrastructure, maintaining technical documentation and working under defined IT procedures / daily tasks.

Job Requirements:

Candidate requirements:
As you will work from home personal computer is required.
You will also need good & stable Internet connection.
Quiet location to work in.
2+ years’ experience in providing customer support / help desk team - taking phone calls, technical troubleshooting, etc.
2+ years’ experience in Windows7/10 OS, MS Office support and application support
Excellent written and verbal communication skills - English language
Excellent customer service skills, with ability to work on several tasks at once with interruptions
Must be both a team player and willing to work independently.
Required following skills:
Advanced knowledge in Windows OS Win7/10 troubleshooting
Remote support (TeamViewer)
Good knowledge on VoIP technology
Good Networking Knowledge
Good knowledge on Web phones/Softphones/IP phones
Big plus will be given for additional skills:
- Web phone/Softphone system
- Linux (CentOS) server administration
- Amazon Servers
- Zimbra mail server
- Knowledge on OpenVPN
- Bash Scripting
- SIP Trunk
How to apply for this job:
To apply, please respond with a CV and cover letter that includes the following:
1. Your availability to start contract
2. Expected salary
3. Your Skype details and you can set up an interview here : https://hr.gruponoainternational.com/

Employment Type:

Full time
Company Info
Grupo Noa International

San Jose, Costa Rica
Web Site: www.gruponoainternational.com
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Company Profile

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