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Service Desk Engineer, Amsterdam



Amsterdam, Netherlands 

Job Category:

Information Technology


€30,000.00 - €35,000.00 per year

EU work permit required:


Job Views:




Expiry Date:


Job Description:

Accurately testing, identifying, repairing, resolving, and documenting end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), iPhone, iPad and basic printer support.
-          Troubleshooting and resolving software issues.  Ability to install, configure, reconfigure or reinstall software including remote support
-          Reimaging computers/hard drives in accordance with customer standards
-          IMACD function including installation and decommission.
-          Backing up and restoring settings and associated systems administration activities
-          Categorize and prioritize end user support requests and service requests by utilizing a Service Now and HP Service Manager ticketing system to track tickets and provide up-to-date status and information. 
-          Move equipment associated with escalated help desk incidents and service requests
-          Performing asset inventory activities as needed.  
-          Trains and orients staff on use of hardware and software.
-          Recommends and / or performs upgrades on systems to ensure longevity.
-          Handle the end user kiosk
-          Performs other duties as assigned.
-          Driver’s license.

Job Requirements:

At least 3 years of experience in the field or in a related area required
-          Strong customer service skills
-          Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
-          Strong Microsoft Office skills (Outlook, Word, and Excel)
-          Strong Microsoft operating System installation and troubleshooting skills
-          Strong Break / Fix skills Desktops and Workstation
-          Broad experience in IT related services with basic understanding of  Networks, Servers and Telecoms
-          Strong written and verbal communication skills
-          Must be detail oriented and self-motivating
-          Experience including remote control of PCs and video conferencing knowledge
-          Handling of Tape Media and basic Back-ups loading and loading techniques
-          Should be able to work with teams speaking English only
-          Telephony mobile / MDM server

Employment Type:

Full time
Company Info

London, London, City of, United Kingdom
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