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Employers

IT support with Romanian – vacancies in Krakow, krakow

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Location:

krakow, Poland 

Job Category:

Telecommunication
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EU work permit required:

Yes
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Job Reference:

DK

Job Views:

35

Posted:

27.08.2019

Expiry Date:

09.10.2019
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Job Description:

Purpose of the job

  • Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
  • Route problems to internal I. M. support staff
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
  • Administer and provide User Access and Exit controls
  • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's

Knowledge, skills & experience

  • Very good Romanian & good English (min B2)
  • Willingness to work shifts
  • Education – any formal background will be considered
  • Analytical and systematic problem solving skills required
  • Technical helpdesk or technical call center experience
  • Candidates without support experience can also apply
  • Technical & customer specific training will be provided following for unexperienced candidates

The following will be considered as an advantage:

  • Help desk, customer service, and support experience with problem solving involving hardware, software, and networks
  • Phone support experience
  • Windows Operating systems
  • Clients: Windows8,   Windows 10
  • Servers: Windows 2008, Windows 2003
  • Remote desktop connectivity applications (Bomgar, TeamViewer, LiveMeeting)
  • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
  • Office 365
  • Share Point 
  • Internet browsers (e. g. Explorer, Chrome, Firefox)
  • Anti-virus and firewall software
  • PC Hardware knowledge
  • Desktop
  • Laptop
  • Peripheral devices (printers, scanners)

We offer

  • Life insurance
  • Private medical health
  • MultiSport Card
  • Clear career path in a growing multinational organization
  • Relocation package

Employment Type:

Full time
Company Info
DK Global Recruitment

Dublin, Dublin, Ireland
Phone:
Web Site:
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Company Profile


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