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Employers

Customer Service Advisor - French Speakers, Katowice

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Location:

Katowice, Poland 

Job Category:

Customer Service, Information Technology

Salary:

- zł3,800.00 per month

EU work permit required:

Yes
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Job Reference:

CSA

Job Views:

36

Posted:

17.02.2017

Expiry Date:

01.03.2017
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Job Description:

 
  • Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software, and network
  • Delivering professional and prompt service to the customers
  • Keeping records of all customers’ enquiries in the reporting system
  • Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
  • Sending more complex enquiries to the relevant IT Support Team

Job Requirements:

 

  • Very good French language skills both verbal and written
  • Good English skills
  • Excellent verbal and written communication skills
  • Professional telephone manner
  • Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
  • Basic technical support experience an advantage but not necessary
  • Flexible, well-motivated team player, ability to work under pressure

Salary Benefits:

  • Work in a multinational company for c.a. 100 Blue Chip Clients – known, global brands, supported by 6000 professionals in 30 languages
  • Clearly defined career path (experts or managers), wide range of trainings – over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
  • You will learn best practices and global business from experts. Over 900 certificated professionals in the field of e.g. ITIL, Vmware, Citrix, Oracle Database
  • You will work in an inspiring atmosphere. We work together and celebrate together – Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) – everyone will find something for themselves!
  • In addition to the salary you will receive attractive benefits package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!
  • Our offices are conveniently located with “Bicycle-friendly” certificate!

 

Employment Type:

Full time
Company Info
WiPjobs
utica Graniczna 57/47
Katowice, Poland
Phone:
Web Site: www.wipjobs.com
Save Contact
Company Profile


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