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Employers

German Customer Care Representative for Zalando (m/f) - Signing bonus 1000€ Porto, Porto

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Client:

Teleperformance Portugal

Location:

Porto, Portugal 

Job Category:

Customer Service, Internet, Sales, Technical, Telecommunication
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EU work permit required:

Yes
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Job Reference:

ZALP-DE-EJ

Job Views:

186

Posted:

12.12.2017

Expiry Date:

04.01.2018
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Job Description:

We are looking for thinkers and doers, pro-active, cooperative and motivated people who are excited to provide high-quality service and have conversations. 
Demonstrate enthusiasm, humor and positive energy, deliver an outstanding customer experience at every single opportunity. Assist end customers before, while and after purchase.

Zalando is one of Europe’s largest online-only retail companies. Clothes, accessories, sports items, shoes… From big name brands such as Guess, Timberland and Vero Moda to exclusive fashion labels like Apepazza and Latitude Femme, which are often hard to get, Zalando offers an extensive product selection, excellent customer service and an easy and secure online shopping experience. No catches – Just free delivery and free returns.

Our Offer

•  Signing bonus 1000€;
•  Excellent work opportunity in a leading multinational company;
•  International career in a multicultural environment;
•  Possibility of cooperation with leaders in various industries;
•  Stable work and career progression;
•  Long-term development opportunities;
•  Fixed-term, renewable contract with the possibility of permanent employment;
•  Private health insurance after 6 months of employment;
•  Free sport activities and organized events.

Responsibility

•  Address customer concerns, inquiries by interaction in a professional and friendly manner;
•  Provide Information regarding shipping and delivery;
•  Assist with questions to products on website;
•  Answer payment and invoice queries;
•  Help customers with returns, complaints, vouchers and discount codes.

Your Profile

•  Fluent written and verbal communication skills in German;
•  English skills (B1 level);
•  Experience in telephone customer service / call center environment (preferred);
•  Excellent communication skills, interpersonal skills and team spirit;
•  Prepared to learn and take new information on board every day; 
•  Affinity for internet-based products and services;
•  Solution focused with eye for detail and quality;
•  Highly empathetic and customer center mindset;
•  Fun providing service and having conversations.

We are looking forward to receive your application.

Employment Type:

Full time

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Company Info
Teleperformance Portugal
Avenida Álvaro Pais 2, Edificio Marconi 1600-007 Lisboa
Lisboa, Lisboa, Portugal
Phone: 00351 21 311 3900
Web Site: http://jobs.teleperformance.pt/de-de/
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Company Profile

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