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Employers

Italian Supervisor (m/f) Lisbon, Lisboa

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Location:

Lisboa, Portugal 

Job Category:

Customer Service, Recruitment/HR, Telecommunication
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EU work permit required:

Yes
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Job Reference:

SUP-IT-EJ

Job Views:

58

Posted:

12.12.2017

Expiry Date:

20.01.2018
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Job Description:

As a Supervisor you will lead a group of approximately 15 Customer Service Representatives, you will organize their workload and monitor the team performance. You will be responsible for this team’s success and continuous improvement assuring the accomplishment of the internal objectives. You will motivate, train and manage them on a day-to-day basis.

Our Offer

•  Excellent work opportunity in a dynamic leading multinational company; 
•  Possibility of cooperation with leaders in various industries;
•  Stable work and career progression;
•  Investment in training and personal development; 
•  Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
•  Health Insurance;
• Young, dynamic and multicultural environment;
• Possibility to live in one of our apartments;* 
• Initial flight expenses refund;*
• Annually complementary return flight to your home country (within Europe);* 
• Free Portuguese language courses, sport activities and organized events.
 
*Only applicable to foreign candidates.

Responsibility

•  Ensuring the team’s development, monitoring and evaluation;
•  Motivating the team;
•  Managing the team daily, according to internal policies;
•  Ensuring the accomplishment of the Key Performance Indicators;
•  Developing action plans for continuous improvement.


Your Profile

• Native Italian speakers (preferable);
• Fluency in English (mandatory);
• Experience in managing teams in a Contact Center environment (mandatory);
• Experience in a Health or Life Science field is a plus;
• Dynamic personality;
• Leadership skills;
• Ability to make decisions under high levels of stress;
• Great communication skills;
• Availability to travel to USA for 4 weeks (minimum).

We are looking forward to receive your application.

Employment Type:

Full time
Company Info
Teleperformance Portugal
Avenida Álvaro Pais 2, Edificio Marconi 1600-007 Lisboa
Lisboa, Lisboa, Portugal
Phone: 00351 21 311 3900
Web Site: http://jobs.teleperformance.pt/de-de/
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