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Employers

French Supervisor (m/f) - Lisbon, Lisboa

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Location:

Lisboa, Portugal 

Job Category:

Customer Service, Internet, Marketing & PR, Recruitment/HR, Telecommunication
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EU work permit required:

Yes
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Job Reference:

SUP-FR-EJ

Job Views:

56

Posted:

11.12.2017

Expiry Date:

20.01.2018
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Job Description:

As a supervisor you will lead a group of approximately 15 Customer Service Representatives, you will organize their workload and monitor the team performance. You will be responsible for this team’s success and continuous improvement assuring the accomplishment of the internal objectives. You will motivate, train and manage them on a day-to-day basis.

Responsibility
• Ensuring the team’s development, monitoring and evaluation;
• Motivating the team;
• Managing the team daily, according to internal policies;
• Ensuring the accomplishment of the Key Performance Indicators;
• Developing action plans for continuous improvement.

Your Profile
•  Native French speakers (mandatory);
•  Fluency in English (mandatory);
•  Experience in managing teams in a Contact Center environment (mandatory);
•  Experience in Technical Assistance and Fraud Screening (preferable);
•  Experience in the Bank industry
•  Dynamic personality;
•  Leadership skills;
•  Ability to make decisions under high levels of stress.

Our Offer
•  Excellent work opportunity in a dynamic leading multinational company; 
•  Possibility of cooperation with leaders in various industries;
•  Stable work and career progression;
•  Investment in training and personal development; 
•  Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
•  Health Insurance;
•  Young, dynamic and multicultural environment;
•  Possibility to live in one of our apartments;
•  Initial flight expenses refund;
•  Annually complementary return flight to your home country (within Europe);
•  Free Portuguese language courses, sport activities and organized events.


Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 8.000 employees, from 82 nationalities, we are providing services in 29 languages for 64 markets.
Teleperformance Portugal was considered seven times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.
Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.
Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.

Join us! Be part of a multicultural environment.

Employment Type:

Full time

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Company Info
Teleperformance Portugal
Avenida Álvaro Pais 2, Edificio Marconi 1600-007 Lisboa
Lisboa, Lisboa, Portugal
Phone: 00351 21 311 3900
Web Site: http://jobs.teleperformance.pt/de-de/
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Company Profile

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