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Employers

Spanish Customer Service for Social Media (m/f) Lisbon, Lisboa

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Location:

Lisboa, Portugal 

Job Category:

Telecommunication
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EU work permit required:

Yes
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Job Reference:

FBC-ES-EJ

Job Views:

704

Posted:

15.05.2018

Expiry Date:

24.06.2018
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Job Description:

Are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide?
Social interaction has been reinvented, support a number one networking company with hundreds of millions of daily users.


Our Offer

•  Excellent work opportunity in a leading multinational company;
•  International career in a multicultural environment;
•  Possibility of cooperation with leaders in various industries;
•  Stable work and career progression;
•  Long-term development opportunities;
•  Fixed-term, renewable contract with the possibility of permanent employment;
•  Private health insurance after 6 months of employment;
•  Possibility to live in one of our apartments*; 
•  Initial flight expenses refund;*
•  Annually complementary return flight to your home country (within Europe);* 
•  Free Portuguese language courses, sport activities and organized events.
*For relocated applicants

Responsibility

•  Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels - chat, email and phone;
•  Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
•  Provide pre and post-sales support for all self-service products;
•  Provide product and tool support to enhance clients’ experience; 
•  Identify trends and solve problems facing multiple SMB clients;
•  Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
•  Provide vital product insights and feedback from our customers to engineering.

Your Profile

•  Native Spanish Speaker;
•  Good knowledge of English (B2 level);
•  Familiarity with online advertising products and social media;
•  +1 year working in a customer service related role;
•  Excellent communication skills: verbal, written, listening skills;
•  Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
•  Experienced in Call Center environment / Customer Support role;
•  Ability to multi-task and work under pressure.

We are looking forward to receive your application.

Employment Type:

Full time
Company Info
Teleperformance Portugal
Avenida Álvaro Pais 2, Edificio Marconi 1600-007 Lisboa
Lisboa, Lisboa, Portugal
Phone: 00351 21 311 3900
Web Site: http://jobs.teleperformance.pt/de-de/
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Company Profile


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