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Employers

Bijstand aan de klant - Client Support DUTCH, Porto

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Location:

Porto, Portugal 

Job Category:

Customer Service

Salary:

€1,100.00 - €2,000.00 per month

EU work permit required:

Yes
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Job Views:

155

Posted:

22.01.2018

Expiry Date:

08.03.2018
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Job Description:

CBT, Cross-Border Talents, it's a global company with the main aim - to find great talent!

At this time, we´re looking for a DUTCH, customer support agent, to Athens, Greece.

 
"At the moment we are looking for Dutch speakers to fill several vacancies. Are you interested in moving abroad?
 
The conditions are according to the following requirements:
- Knowledge of native Dutch & English (B2/C1);
- Writing Speed: 20 words per minute.
- Project: to be disclosed
- Starting date: On-Going
- Travel Expenses: Paid by our client;
- Accommodation: Our client offer the first 14 days of stay in Hotel, during this time will have a company looking for accommodation
according to your expectations;
- Initial Contract: 12 months (renewable)
- Salary: 1100euros gross (x14months) + monthly performance bonus 0-200euros + vouchers (the company will inform you regarding those)
- Working hours is 8 hours per day/5days per week
- Working hours based on client’s needs , mainly Monday – Sunday: 08:00 – 24:00
 
Responsibilities: 
- To respond and record consumer enquiries/questions raised through free phone lines for customers. 
- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database. 
- To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy. 
- To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately. 
- To troubleshoot through the use of open questions, support documents and system training. 
- To be able to offer recommendations to common problems or frequently asked questions
 
Please see below the relocation package:
1. Booking and pay for your travel tickets and a taxi to transfer you
from the airport to the hotel.
2. Up to two week’s accommodation in a hotel close to our premises
provided by the company.
3. We will help you in order to find an apartment to stay either alone
or share one with a colleague.
4. The company also offers Greek lessons, free Real Estate Agency fee
& other Benefits."

Employment Type:

Full time
Company Info
Cross Border Talents

Porto, Porto, Portugal
Phone:
Web Site: https://www.cbtalents.com/
Save Contact
Company Profile


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