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English Retention Productivity Advocate - PORTUGAL, Lisbon



Lisbon, Portugal 

Job Category:

Customer Service


- per month

EU work permit required:


Job Reference:


Job Views:




Expiry Date:


Job Description:

Cross Border Talents is hiring English Speakers to work as English Retention Productivity Advocate in Lisbon, Portugal.  

Our client  currently  has  10  office  buildings  in  Portugal.  Seven  of  these  are  located  in Lisbon, including the Headquarters. All international projects are based in Lisbon.



The job
As a member of the Retention team (Inbound Saves and Outreach), you will be the point of contact via phone  and  email  in  English  to the customers,  fostering  a  positive  and  collaborative  experience  for prospects  to  learn  about,  engage  with  and  realize  the  benefits  of clients products.  You  will  hold business conversations with customers to understand their challenges, identify needs, overcome issues, realize  cross  sell  and  upsell  opportunities  and  guide  them  through  troubleshooting  to  ensure  their business gets the full value from our subscriptions.

•   Engage  with  customers  across  industries,  company  sizes  and  types  to  determine  their  needs  and identify opportunities to fulfil their requirements with the leading cloud technologies;
•   Proactively  assist  customers  with  subscription  set  up  challenges,  dunning  issues  or  next  best  action campaigns;
•   Engage in discovery of customers pain points, guide through basic troubleshooting steps and uncover business needs to identify best solution moving forward and ensure their business gets the full value from our subscriptions.

Job Requirements:

  • Fluent in English (C1/C2)
  • Work experience on this domain
  • Customer orientation and good stress management
  • Excellent communication and presentation skills
  • Available  to work 40 Hours per week on a rotational shift pattern from Monday to Friday, 05:00h to 18:00h.

Salary Benefits:

Cross Border Talents' Client offer:

  • Base salary
  • Initial Contract (12 months)
  • Career Opportunities and good work environment


  • Paid Training
  • Health Insurance (after 6 months)
  • Fixed-term, renewable employment contract

Employment Type:

Full time
Company Info
Cross Boarder Talents
Tagus Park, Núcleo Central 100, Escritórios 293, 294 e 295. 2740-122 Oeiras - Portugal
Lisbon, Lisboa, Portugal
Phone: +351 215 836 491
Web Site: cbtalents.com
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