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Italian with Englis Customer Service in Bucharest ( US Company), Bucharest



Bucharest, Romania 

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€0.00 - €0.00

EU work permit required:


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Job Description:

Italian and English Customer Success This is an amazing US multinational in a very desirable location. The company has a great culture and people are awesome with a cool environment and friendly atmosphere around the office. Solid and real career progression and promotions for driven and ambitious employees. It's a very enjoyable workplace where you will meet people from different cultures and have the opportunity to learn from the best. Easy to access front of the Metro station. The building offers very modern interiors and amazing views Benefits: Travel Coupons every 6 months so you can have a free holiday! Daily Meal tickets Health insurance Performance based bonus Premium payment for night hours + Transportation is covered by the company (taxi) when you finish the late shift 75% Premium for over time The Role: * Deal with members’ email queries promptly and efficiently and provide quality customer service * Process all incoming phone calls from customers and manage all requests * Interact with a diverse customer base * Perform all duties in an efficient, professional and courteous manner at all times. * Pursue personal development of skills and knowledge necessary for the effective performance of the role. * Look at opportunities to make changes and improve the processes where possible. * Maintain at a minimum, target levels of productivity and performance * Help maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings. Necessary Qualifications/ Experience: * Ability to write and speak fluently, clearly and concisely in English and Italian * Previous customer support experience is an advantage * Excellent problem solving abilities * Empathetic and can communicate in a caring and friendly manner * Strong motivation to exceed expectations * Enjoy working in a fast paced environment * Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones * Strong team spirit with passion and drive to help users and deliver the best in customer service. Morgan McKinley is acting as an Employment Agency in relation to this vacancy. Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.
Company Info
Morgan McKinley

Phone: +353 (0)21 2300300
Web Site: http://www.morganmckinley.ie
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