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Team Lead (m/f) for Contact Center in Berlin, Berga





Berga, Spain 

Job Category:



- € brutos/año

EU work permit required:


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Job Description:

¿Trabajas en el área de atención al cliente, asistencia telefónica y/o TeleVentas, has podido adquirir experiencia liderando equipos y estás buscando un nuevo reto? ¿Te gustan los idiomas y te encantaría trabajar en un ambiente multicultural y multilingüe? ¿Te atrae la idea de vivir en la ciudad más divertida del mundo que es considerado Berlín? Entonces acabas de encontrar lo que andabas buscando. Nuestro cliente es una empresa líder de servicios de movilidad en el sector de la automoción con más de 6.500 empleados alrededor del mundo. Para su centro de atención al cliente en Berlín estamos buscando jefes de equipos con un alto nivel de inglés y experiencia en el campo. Se aprecian altamente conocimientos en alemán y otros idiomas como podrían ser italiano, holandés, etc. // You work in the area of customer service, telephone assistance and / or TeleSales, have some experience leading teams and you are looking for a new challenge? You like languages and you would love to work in a multicultural and multilingual environment? You like the idea of living in the most enjoyable city in the world as is considered Berlin? Then you just found what you were looking for. Our client is a leading mobility services company in the automotive sector with more than 6,500 employees around the world. For their contact center in Berlin we are looking for team leaders with a high level of English and experience in the field. Knowledge of German and other languages such as Italian, Dutch, etc. is highly appreciated. Your responsibilities will include - You take over the professional and disciplinary leadership of an international team of approx. 25 employees and lead your team with passion and enthusiasm to challenging goals in quality, customer satisfaction and sales success - You will ensure smooth processes in the Team and create a customer-oriented working environment - You ensure the service and quality standards and are responsible for the performance and target achievement of your team - You promote and develop the skills of your team through regular feedback discussions and coaching sessions - You motivate your employees and always act as role model to create a sense of responsibility, teamwork, tolerance, respect and commitment - You will work on interdepartmental and multi-site projects to improve service excellence and customer loyalty What's in for you - An opportunity for an international experience in an interesting, diversified and challenging working environment - A leadership position in an international team, paid training and development combined with very good career opportunities - An attractive monthly base salary and a performance-based bonus - Employee conditions/ discounts for rental cars, leasing vehicles and DriveNow, fitness, hotels, technology, clothing, etc. - Regular team events - Central office location in Berlin with good public transport
Company Info
C/ San José De Calasanz nº2
Algemesi, Valenciana, Comunidad, Spain
Phone: 962016080
Web Site: http://www.insertia.net
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