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Employers

French Customer Representative - Sports, Barcelona

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Client:

Sellbytel Group

Location:

Barcelona, Spain 

Job Category:

Customer Service

Salary:

16500 - 16500 euros gross/year + up to 3600 euros gross/year in bonus

EU work permit required:

Yes
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Job Reference:

SPORTS

Job Views:

20

Posted:

14.06.2018

Expiry Date:

29.07.2018
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Job Description:

f you have a natural interest and passion for sports and outdoor activities this is the job for you. We are interested in people with a free and sports oriented spirit with a strong and professional customer service mindset. All applicants should possess an interest in providing excellent costumer service, an optimistic mind-set, and the ability to work in a team atmosphere.

Responsibilities

Contact Management:

- Provide first class customer satisfaction at all times by taking necessary steps to assist and support our customers.
- Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while creating and logging tickets into the system.
- Make outbound contacts to consumers (via telephone and email) in response to generated issues by following up with additional information or updates. 
-Update tickets in accordance with proper logging procedures.
- Ensure correct presentation of the client's corporate and brand images in all interactions.

Knowledge Management:

- Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service.
- Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within SELLBYTEL guidelines.
- Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures.

Job Requirements:

Requirements

-French native speaker with fluent Spanish or English

Soft Skills:

-Self motivated 
-Team player 
-Active listening skills 
-Supportive person 
-Outgoing and open minded

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***

Salary Benefits:

We offer

-Full-time and "Obra y Servicio" contract

-Salary: 16500 euros gross/year + up to 3600 euros gross/year in bonus

-Schedule: Monday-Friday, from 09:00 to 18:00
-Internal Development Program

Employment Type:

Full time
Company Info
SELLBYTEL Group
Avinguda Diagonal 197
Barcelona, Catalunya, Spain
Phone:
Web Site: http://www.sellbytel.com/
Save Contact
Company Profile


Sellbytel Group

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