We use cookies to make your experience of using our website better. To comply with the e-Privacy Directive we need to ask your consent to set these cookies.

Employers

Technical Support Advisor-USA/LATAM market (Night), Barcelona

col-narrow-left   

Client:

SELLBYTEL Group

Location:

Barcelona, Spain 

Job Category:

Customer Service
-

EU work permit required:

Yes
col-narrow-right   

Job Reference:

DRA

Job Views:

20

Posted:

14.06.2018

Expiry Date:

29.07.2018
col-wide   

Job Description:

We are looking for a Technical Support Advisor for a international leader in the field of medical and safety technology.

Responsibilities:

-Take incoming user requests from employees (via telephone, email, voicemail, chat)
-Log call details onto case management systems and provide response and resolution within SLA to customer.
-Incident / Request Ownership.
-Solve technical requests/ incidents.
-Follow progress / close service requests to a satisfactory conclusion on call management system. 
-Proactively update customers with status and resolution progress.
-Monitor / progress all open queries in queue.
-Escalate potential service issues to correct responsible level.
-Ensure contractual SLA is maintained.
-Achieve an excellent customer satisfaction level.

Job Requirements:

Requirements:

-High/native level of Spanish and English
-Excellent customer care skills
-Good IT knowledge 
-Microsoft Windows environment literate,
-1 year in a customer service environment, preferably technical support
-Excellent customer care knowledge and awareness
-Team player
-Responsible and independent work habit
-Flexibility with the rotating working hours

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation

Salary Benefits:

What we offer:

-Full time contract 39hrs/week 
-Salary: 17.858,40Euros gross/year + up to 3.000Euros in bonus + plus for night shift + transportation bonus 
-Schedule (Night Shift): Monday - Sunday from 21.00 to 06.00 (rotating weekends)
-Attractive work environment
-Opportunity to be a part of an international and multinational company
-Real opportunity to grow within the company
-Relocation help
-Office location in the center of Barcelona
-Fully paid training

Employment Type:

Full time
Company Info
SELLBYTEL Group
Avinguda Diagonal 197
Barcelona, Catalunya, Spain
Phone:
Web Site: http://www.sellbytel.com/
Save Contact
Company Profile


comments powered by Disqus