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Employers

Dutch Customer Support (Belkin), Belfast

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Client:

Concentrix

Location:

Belfast, United Kingdom 

Job Category:

Customer Service
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EU work permit required:

Yes
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Job Views:

30

Posted:

18.01.2018

Expiry Date:

26.02.2018
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Job Description:

Belkin are an international company that create a wide range products that make people’s lives better, easier and more fulfilling. From wireless home networking and entertainment to mobile accessories, energy management and an extensive range of cables. At Belkin International people come first, they offer an inspirational, supportive and enriching environment to employees.
 
As a Technical Support Agent, you will provide excellent customer service to end users. Polished communication skills and an excellent phone manner will allow you to efficiently handle customer issues by phone, leading to successful resolution. An interest in home & consumer electronics is important along with an interest in technology and a willingness to learn.
 
Responsibilities:
  • Provide technical support to customers with Belkin/Linksys products
  • Help customers to connect third party devices with their Linksys product (tablets, laptops, Xbox, Wii, smart phones, printers, smart TV, etc)
  • Responsible for resolving easy to moderate technical problems.
  • Selling warranty extensions for customers with out of warranty devices, also selling support plan and direct connect services for in warranty devices.
  • Helping customers to change defective products (RMA).
  • Share knowledge with other people, in writing technical documents and enlarging the knowledge database.
  • Will work closely with team to achieve common goals.
  • Strive to technical excellence and expertise.

Job Requirements:

Essential Criteria
 
  • Fluent in written and spoken English & Dutch
  • 6 months customer service experience in any sector
  • Basic technical skills and knowledge
  • Interest in home/consumer electronics
  • Interest in technology and the willingness to learn.
  • Ability to multitask, plan and prioritise workload
  • Excellent communication skills both verbal and written
  • Flexible, ability to multitask, plan and prioritise workload
  • Experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale
 
Hours of work:
40 hours per week on a rotational shift pattern from Monday to Friday 8am – 5pm

Salary Benefits:

Benefits:
  • Bright, modern, exciting place to work with excellent staff facilities.
  • City centre location.
  • Onsite gym and cafe.
  • 28 days annual leave.
  • Employee discounts scheme.
  • Pension scheme.
  • Excellent relocation package.
  • Annual Reward & Recognition Ceremony.
  • Professional development opportunities.
Why Belfast?
Belfast is a vibrant, multicultural and exciting place to live. As the capital of Northern Ireland, it is home to over 300,000 people and boasts a wide variety of exciting attractions, including Titanic Belfast, Game of Thrones tours, and a vibrant night life with regular music, art, social events, sport and much more. Right on the door step you’ll find outstanding mountains, countryside and spectacular coastlines.
 
Finding accommodation is simple with the support of our relocation team. Accommodation, transport and the general cost of living are all very reasonable in Belfast.
 
Relocation:
Belfast is a very welcoming city and we do our best to make sure the move is as easy and enjoyable as possible!
  • Reimbursement of initial travel costs to Belfast
  • 7 nights in a city centre hotel upon arrival
  • Support in finding accommodation, opening bank accounts and much more.
  • Advance in wages to help with first month’s rent and deposit. 
 
Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Employment Type:

Full time
Company Info
Concentrix
49 East Bridge Street
Belfast, Antrim, United Kingdom
Phone: +44 (0) 2890 921717
Web Site: www.concentrix.com
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Company Profile


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