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Employers

Client Services Coordinator, London

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Location:

London, United Kingdom 

Job Category:

Other

Salary:

£0.00 - £0.00 per year

EU work permit required:

Yes
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Job Reference:

JKV-300818

Job Views:

23

Posted:

14.09.2018

Expiry Date:

29.10.2018
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Job Description:

Our client has over 10 years of combined industry experience in the interiors market. They provide luxury interior design and furniture packages to the ever-expanding London property market. They are highly customer focused and pride ourselves on excellent service.

 

As Client Services Coordinator at there, you will have a multi-pronged responsibility for general office management, planning and organising of installations, customer service and sales support. This role is a pivotal role within the business and sits in the very centre of the operation and requires someone able to multitask and organise effectively.

 

They are a small but fabulous team of industry experts that all bring something different to the table. They need an individual that thrives on change, collaboration and has the drive to succeed.

Job Requirements:

You will be playing an essential part in the growth of their business. This role comes with significant career progression opportunities.
 
Key Responsibilities:
  • Overall responsibility for all office administration and management
  • Overall Customer Service management
  • Stock ordering and supplier management
  • Order processing, organising.
  • Group Process, policy and procedure creation
  • Organise and run weekly group meetings
  • Continuous Improvement strategies
  • Office supply Ordering
  • Management and quality control of their internal software system, ensuring data entry is consistent and accurate.
  • Access and scheduling arrangements for their installations.
  • General Office IT issues
  • New User on-boarding
  • Creation of Training & Development tools and plans
  • General Cost management
  • Attendance monitoring and documenting
  • Management Reporting
  • Own your own P&L budget
  • Occasional Site Surveying
  • Occasional attendance of customer meetings, shows and events
  • Recruitment
  • Work alongside the Interior Designers, BDM’s, Warehouse and Installations specialists to improve overall service.
  • Spearhead the customer experience strategies.
  • Create and manage a customer feedback solution
  • Creation and management of company KPI’s
 
Key Requirements:
The Successful Applicant MUST have/be:
  • Able to demonstrate a clear understanding of the London property market
  • Previous experience working within Interiors, this can be from furniture, design or project work.
  • At least 3 years management experience
  • At least 3 years customer service experience.
  • Highly organised
  • An understanding of core operations and logistics.
  • Excellent written and oral communication skills.
  • Willingness to take responsibility and suggest solutions to problems encountered.
  • Proven ability to work under pressure and meet strict deadlines.
  • Proficient in the use of Apple technology.
  • Ability to analyse figures in a meaningful way.
  • Good time management skills and ability to efficiently organise your own workload.
  • Attention to detail.
  • Proven success as a team player but must also be able to demonstrate a high level of initiative and self-motivation.
 

Salary Benefits:

Negotiable (Depending on Experiences) GBP/annual

Employment Type:

Full time
Company Info
The Recruitment Boutique Ltd
Kemp House, 152 City Road, London
London, London, City of, United Kingdom
Phone: +44 (0) 20 8123 9129
Web Site: http://recruitment-boutique.com/
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Company Profile


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